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Organising and filtering feedback
Organising and filtering feedback

How to manage qualitative data from tests

Sam avatar
Written by Sam
Updated over a week ago

If you've got hundreds or even thousands of comments, you need to organise the best stuff so it's easier to act on later.

For instance, you might want to show stakeholders only certain comments to support an argument in a few days' time or focus only on negative sentiment in order to know where to make improvements.

Filtering comments

You can select comments with particular properties by using these filter buttons;

  • Sentiment - Filter by positive or negative comments

  • Bookmarks - See the comments in your bookmark list (see below)

  • Tag - When people leave comments they can tag them as either a strength, weakness, idea or question, which you can filter e.g. see all comments tagged as a 'question'

  • Answer - Filter by comments related to a specific answer eg. Answer 'A' from a multi-choice question

  • Name - Filter the comments from a single person

  • Message - Search all the messages for particular keywords e.g. confusing

To filter comments:

  • Click 'Filter' in the top right of the Surveys tab

  • Make your selections on the drop-down menu

  • To save your preferences, click anywhere off the drop down menu

  • When you want to remove your filters, click 'Clear filters' at the bottom of the drop-down menu

Adding notes to comments

If you see feedback that's interesting or a question that needs answering outside of the content, or you just want to add some more information, you can add a note directly underneath it.

Loops - Test design ideas in minutes via 110m people Loops 2023-03-26 at 5.40.13 pm

Prioritising comments

You might want to decide democratically which feedback to implement as a team, which you can do by upvoting and downvoting.

Sharing results

Invite team members and stakeholders to see the results of a test by copying and pasting the test's shareable link from the top right of the Surveys tab. Learn how to do this here.

Exporting comments

Comments you receive on any image can be exported from Loops. You can export them as a .csv file for further analysis. To do this, click on the three dots in the top right of the Survey tab.

Creating a comment shortlist

You can save helpful feedback into a separate task list and use this as a place to work through actions one by one (e.g. change text colour from light blue to dark blue)

  1. Bookmark the comment

  2. Click on the 'My bookmarks' tab in the Test list

Figma & XD users - see shortlisted comments in your design tool

This is a great way to bring research insights into your design environment and update designs systematically based on the most helpful feedback.

First bookmark the comments you've chosen action in Loops, then...

  1. Open your plugin

  2. Choose 'See Task List' (instead of Export Designs)

  3. Comments bookmarked in Loops will be in your task list - hover on them to see the part of your design the related to

  4. Action the changes on your design

  5. Resolve the comment (which also resolves it in Loops)


Adobe XD

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